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Return and Exchange

The refund process will start after the product has been picked by us or dropped by you and the quality has been checked by the quality check team. The quality check will heavily depend upon the Warranty & Guarantee policy. The time of the refund will depend upon the quality status of the product and on the mode payment as mentioned below: 

Payment Method

Refund Option

Refund Time (working days)

Cash on Delivery

Bank Deposit

4-5

Card Payment

 Bank Deposit

4-5 

Credit Card

To be credited to the card

10

Khalti

To be credited in the respective account

 1-2

Esewa 

To be credited in the respective account

1-2

Netrakart Voucher

Voucher

1-2

 Regarding Shipping charge refund

  • No refund in case of change of mind.
  • Refund will not be provided if the product delivered is damaged or the quality has been compromised.
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Have a question? Contact Customer Service Department

9843150660 / 9813056304 Monday - Sunday / 8:00AM - 6:00PM
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